Stone Town Tour

Terms & Conditions

The following conditions apply to all tours and transfers operated by Shamy Tours and Travel, herein after referred to as the "Tour Operator".

Acceptance of our Terms & Conditions

The tour operator undertakes to provide all services offered subject to the "Terms & Conditions", stated herein, which "Terms & Conditions" the tour member duly accepts on payment of the required deposit of a specific tour. The tour member agrees and acknowledges that he or she has acquainted him or herself with the "Terms & Conditions" here under stated and the effect here of, as far as it is related to him or her, and agrees to be bound hereby.

Tour Membership

All tour members are responsible for procuring their own comprehensive insurance cover, not necessarily limited and including cover against:
1. Cancellation;
2. Curtailment of stay, and / or unscheduled extension of stay, restructuring of tour;
3. Loss or damage to luggage, personal effects, money or documents;
4. Death or disablement, personal injury; and
5. Medical expenses.

Tour prices and increases

The "tour price" for purposes of any tour shall be the price ruling at the time of confirmation by the tour operator, to the tour member of its acceptance of the tour member's application for a particular tour. The tour operator reserves the exclusive right to change the price before the final quote or payment has been made, due to change of available accommodation, air ticket prices, fuel increases etc.
30 Days or less prior to commencement - 100% of total cost. Should a tour member fail to join a tour or join it after departure or leave it prior to its completion, no refund will be made, and any additional expenses incurred will be for the said tour members own account. In the event of a tour member's withdrawal from a tour after commencement for reasons of illness, he or she should obtain a medical certificate in support of any insurance claim.
The tour operator shall not be liable to make any refunds for absence from a tour. Other than for the reason stated above and in the event there of, the tour operator shall in its exclusive discretion consider and take into account any refund, calculated as stated above. In the event of the tour member failure to give notice of cancellation of a tour, will result in forfeit of any monies been paid to tour operator.

Changes to tour or facilities

Should there be any major changes in any of the tour operators' itineraries; the tour member will be informed. It is the responsibility of the tour member to check all program details carefully and notify the tour operator whenever clarification is required. The tour operator reserves the right to cancel any tour, within its absolute discretion as a result of hostilities, political unrest or other circumstances amounting to force majeure. If the tour operator has to cancel a tour or travel arrangements as the result of such circumstances then the tour operator offer the tour member without delay the choice of an alternative tour or travel arrangements, at least comparable in standard, if available or alternatively a prompt and full refund of all money paid less reasonable expenses.
In the unlikely event of there being an unscheduled extension of the tour as a result of flight delays, bad weather, strikes or any other cause reasonably beyond the tour operator's control, the expenses relating to such unscheduled extension, rescheduling or restructuring of tour, are for the tour member's account.
The tour operator accepts no liability or responsibility for any loss, damage, injury, delay or inconvenience whatsoever to any traveller, to his or her luggage or other personal property sustained or suffered in or during passage, journey, tour or stay in respect of any accommodation, or carrying out of any arrangements booked by or through the tour operator. The tour member is accordingly advised to insure against such an eventuality. The tour operator acts as an agent/broker in packaging the tours and travel arrangements for its clients, utilizing the products of various travel suppliers.

Responsibility Clause

Shamy Tours and Travel, (hereafter referred to as "The Tour Operator") and co-operative agents act only in the capacity of agents for the passengers in all matters and as such hold themselves free of responsibility for any delays, loss or damage, from any cause whatsoever.
All tours are arranged subject to the conditions imposed by the airline, hotel, restaurants, other companies, firms not be responsible and shall be exempt from all liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person, or his or her luggage or other personal property, wherever the same shall occur and whether the same shall arise from or be occasioned by the negligence of The Tour Operator, their servants, or agents or other persons directly or indirectly in the employment or service of the Tour Operator or otherwise under any circumstances, whatsoever.
All tours, charters and hires, itineraries, travel arrangements, hotel accommodation are subject to alteration or cancellation at any time without prior notice for any cause which is in the absolute discretion of the company renders it desirable, reasonable or necessary to effect such alteration and in particular, without prejudice to the generality of the foregoing in the event of revision of arrangements or the imposition of conditions by restaurant, hotel or transport contractors or managers. NO liability of any kind shall fall upon The Tour Operator in respect of any alteration or cancellation


Tour Packages Include - As indicated in final tour quote and itinerary. Tour Packages Exclude - As indicated in final tour quote and itinerary. Final itinerary will be available to the tour member after confirmation of member's participation has been received by the tour operator. It is each tour member's responsibility to ensure that his / her travel documents (including passport, health and visa documents) are in order prior to departure. Important - It is essential for each tour member to take out travel insurance before traveling. Confirmation by the client of Shamy Tours and Travel, final Itinerary and quotation assumes full agreement of these terms and conditions.

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